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* Q : Where are you located?
 
* A : Aroma Halong Hostel is conveniently located in the central of Halong City. All interesting sights within a short walk - close to all bars, restaurants, shops, banks, post office, beach.
 
* Q: What is your address and contact:

  • Address: Shophouse LV1-19, Bai Chay, Halong, Quảng Ninh.
  • Hotline: (+84) 868900119 
  • Phone:   (+84) 383057980 Mr. Phong
  • Email: hostel.romahalong@gmail.com
  • Website: www.halongaromahostel.com
  • Fanpage: https://www.facebook.com/aromahalong/

* Q : When can I cancel my reservation and not get charged for it?
 
* A :  72 hours prior to arrival.
 
* Q : What credit cards do you take?
 
* A : We accept Visa, Master Card.
 
* Q : What are check in/check out times?
 
* A : Check in time is after 12:30 pm, ealier check in with no surcharge if the room is available. 
       Check out time is before 12:00pm.
 
* Q : Will you be organizing the trips to visit the North and the South of Vietnam?
 
* A : Yes, we do organise the trips for all our Guests to visit our beautiful country landscapes such as Hanoi, Sa Pa, Hoa Lu - Tam Coc (Ninh Binh) which are strongly recommended by all our previous Guests.
 
* Q : Should we reserve our tours in advance ?
 
* A :  Yes, it`s recommended, especially in the high season to secure the good places on board, train, hotel.
 
* Q : Can I have a room for freshing up before departering for the next trip ?
 
* A : Yes, we are pleasant to lend you a room when there is any available room with free of charge.
 
* Q : How far from airport to your Hotel?
 
* A : Aroma Halong Hostel is in the central of Halong City, it takes you 40 mins from Cat Bi Airport, about 3, 5 hours from Noi Bai Airport and about 2 hours form Van Don Airport (comming up soon). To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide you pick up service to secure, you will be driven to our hotel.
 
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
 
* A : Yes, we do arrange the  pick up service once your flight lands with the normal charge as mentioned in "Rooms  & Rates" part once we have your travel details.
 
* Q : What amenities are included?
 
* A : Airconditioning, Fan, Cable LCD TV (private room), Fridge (private room), Cupboard, Private Bathroom (private room only) with Hot shower and Amenities, High speed Internet access, Hair dryer
Laundry service.
 
* Q :  Can I leave the luggage at the Hotel when I am travelling?

* A : Yes, our hotel offer luggage storage free of charge.
 
* Q : How can I book my room with your hotel ?
 
* A : We are so delighted to have your booking via our Email: hostel.aromahalong@gmail.com  or Contact: http://halongaromahostel.com/en-us/contact-us.html


* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card.
 
* Q : Is there any ATM machine closed to your hotel ?
 
* A : There are many Bank and ATM machines near our hotel.
 
* Q : Can I do visa application or visa extention in your hotel ?
 
* A : Yes, we are able to arrange the visa for you. Please contact us at hostel.aromahalong@gmail.com for further information.

Thank you for your valuable attention.